Transform Customer Service with AI-Powered Insights
Boolean Data’s Conversational AI – Customer Service Dashboard helps support teams measure chatbot performance, analyze sentiment, and optimize automation — all inside Snowflake and Sigma.
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Conversational AI – Customer Service Dashboard
Customer service is changing fast. Manual support and disconnected dashboards can’t explain how AI is performing — or where customers are getting stuck.
That’s why we built the Conversational AI – Customer Service Dashboard — a Sigma-powered solution that tracks every aspect of chatbot performance across channels like web, mobile, WhatsApp, and in-app chat.
Built on Snowflake and Sigma, it gives teams real-time visibility into how AI handles customer queries — and where human agents still need to step in.
Track CSAT, sentiment, and confidence scores in real time
Compare AI vs human agent performance
Identify escalation patterns and training gaps
Measure cost savings from automation
Apply global filters for intent, channel, and sentiment
Role-based access control with secure visibility
Built for retail, e-commerce, telecom, and more
What the Dashboard Includes
Real-time KPI tracking for CSAT, confidence, and response time
Escalation and automation trend analysis
Sentiment monitoring across products and channels
Dashboard templates for leadership and CX teams
AI vs agent performance comparison
Cost-saving impact tracking
Resolution status analysis (resolved, escalated, pending)
Interactive filters for region, intent, sentiment, and channel
Containment insights to improve bot accuracy
Role-based access and scheduled refresh in Sigma
Core Capabilities of the Platform
Conversational AI Customer Service Dashboard helps teams monitor chatbot performance, analyze sentiment and escalation trends, and optimize customer support automation using Snowflake and Sigma.
Snowflake as Secure Data Foundation
Use Snowflake as the centralized and governed data layer for storing, processing, and analyzing conversational AI metrics.
Sigma for Interactive Visual Analytics
Enable business users and leadership teams to explore customer service performance through dynamic Sigma dashboards and filters.
LLM Integration for Intent & Sentiment
Track customer intent, emotional tone, and sentiment patterns using AI-powered analysis across support conversations.
AI-Driven KPI Trends Across Time
Monitor trends in CSAT, containment, escalation, confidence, and response quality over time with AI-enhanced insights.
Scalable for Future AI Use Cases
Extend the dashboard architecture to support additional AI channels, intents, workflows, and enterprise customer service scenarios.
Why Boolean Data
We design Snowflake-native dashboards that bring AI performance to life. With deep experience across Sigma, Snowflake, and conversational AI models, we help organizations move from guesswork to data-driven decision-making.
From tracking customer sentiment to optimizing automation rates — our solutions turn chatbot data into real business intelligence.
Ready to Elevate Your AI Customer Service?
See how Boolean Data helps organizations boost resolution speed, reduce support costs, and deliver a better customer experience across every channel — powered by Snowflake, Sigma, and AI insights.
Ready to Elevate Your AI Customer Service?
See how Boolean Data helps organizations boost resolution speed, reduce support costs, and deliver a better customer experience across every channel — powered by Snowflake, Sigma, and AI insights.
About Boolean Data
Systems
Boolean Data Systems is a Snowflake Select Services partner that implements solutions on cloud platforms. we help enterprises make better business decisions with data and solve real-world business analytics and data problems.
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3970 Old Milton Parkway,
Suite #200, Alpharetta, GA 30005
Ph. : 770-410-7770
Fax : 855-414-2865
